Shipping & Delivery Policy
Shipping charges
For supported destinations, the following rates apply in US dollars:
- Fast Shipping: USD $5.99 for order subtotals from $0.00 through $44.99 after discounts and before shipping and taxes.
- Free Shipping: Available for order subtotals of USD $45.00 or more after discounts and before shipping and taxes.
Available destinations and the final shipping charge are shown at checkout before payment. “Fast Shipping” is the service name and does not guarantee delivery by a particular date.
Order processing
Orders are normally prepared within 1–3 business days after payment authorization. Business days exclude weekends and public holidays. Processing time is separate from carrier transit time.
If a processing delay affects your order, we will contact you using the details provided at checkout.
Delivery and tracking
Transit time varies by destination, carrier and customs clearance. Any delivery estimate provided is an estimate rather than a guaranteed arrival date.
When tracking is available, shipment details will be sent to the email address provided with your order. Tracking updates may take time to appear after a carrier receives a parcel.
Customs and import charges
International orders may be subject to import duties, taxes or local handling fees. These are the recipient's responsibility unless they are included in the checkout total or applicable law requires otherwise.
Address corrections and delivery issues
Check your shipping address before placing an order. Email service@vazlena.com promptly if a correction is needed. Changes may not be possible after dispatch.
If tracking stops updating, shows delivery you cannot locate, or your parcel arrives damaged, contact us with your order number and relevant details. Keep the packaging and photographs where available so we can investigate and arrange an appropriate resolution.