Terms of Service

Vazlena is operated by Tianjin Maisong Jumeng Technology Co., Ltd.

Business address: Room 3015, Building 50, Yixinyuan, Zhuoda Sun City, Hexiwu Town, Wuqing District, Tianjin, China.
Email: service@vazlena.com

Using this website

By using this website or placing an order, you agree to these terms. You must provide accurate information and use the website lawfully. You may not interfere with its security, submit fraudulent orders or misuse another person's information.

Product information

Review the product description, dimensions, materials, care guidance and included components before ordering. Photographs may show styling props that are not included in the purchase.

Lighting and screen settings may affect the appearance of colors and finishes. These differences do not excuse supplying goods that materially differ from their description.

Color descriptions such as “silver-tone” do not establish that an item contains precious metals. Contact us before ordering if a particular material or measurement is essential to your purchase.

Prices and payment

The currency, available payment methods, shipping charges, applicable taxes and final payable amount are shown at checkout. Your bank or payment provider may apply separate conversion rates or fees.

Prices and offers may change for future purchases. Such changes do not automatically alter the price of an order already accepted.

Orders and availability

An automated order-receipt email confirms that we have received your order. If an availability issue, payment problem or material listing error prevents fulfillment, we will contact you and explain the available options.

We will not substitute a materially different item or impose an additional charge without your agreement. If an order is cancelled and cannot be fulfilled, payments collected for the cancelled items will be refunded.

Changes and cancellations

Email us promptly if you need to change or cancel an order. We will check whether the request can be accommodated based on fulfillment status. Once an order has shipped, the return process may apply. Any cancellation rights required by law remain available.

Shipping, returns and refunds

Our Shipping & Delivery and Returns & Refunds policies explain shipping charges, processing, delivery issues and return procedures. Please review them before purchasing.

Delivery estimates are not guaranteed dates. If goods are lost, damaged or otherwise not supplied as agreed, contact us so we can investigate and provide the appropriate resolution.

Website content

Website text, images and other content may be protected by intellectual property rights. Commercial reproduction or distribution requires permission from the relevant rights holder unless permitted by law.

Updates and consumer rights

We may update these terms for future website use and purchases. Updates do not retrospectively remove rights relating to an existing order.

Nothing in these terms excludes or limits any right, remedy or responsibility that cannot lawfully be excluded or limited.

Contact

Questions about these terms or an order may be sent to service@vazlena.com.